Terms of Use

Welcome to Veloturo, your online platform for exploring electric bikes, cycling solutions, and related products. Please read these Terms of Use carefully before using this website. By accessing or using any part of this site, you agree to be bound by these Terms.

Agreement to Terms

These Terms of Use (“Terms”) govern your access to and use of veloturo.com and any purchase you make from Veloturo. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or place an order on our website. By using our site, you represent that you meet this requirement and that any information you provide us is accurate and truthful.

Accounts

When you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorized use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently or in violation of these Terms.

Products, Pricing & Availability

We make reasonable efforts to accurately display product descriptions, specifications, images, and pricing, but we do not warrant that this information is always complete, current, or error-free. In the event of a pricing or listing error, we reserve the right to cancel any order affected by that error and issue a full refund. Product availability is subject to change without notice.

Orders & Payment

By placing an order, you are making an offer to purchase the selected products subject to these Terms and our Payments Policy. We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or unavailability of stock. Full payment terms, accepted methods, and billing practices are described in our Payments Policy, which is incorporated into these Terms by reference.

Shipping & Returns

Shipping timelines, costs, and carrier information are described in our Shipping Policy. Return eligibility, timelines, and refund procedures are described in our Refund & Returns Policy and, for complete e-bikes, our Worry-Free Purchase program. Both policies are incorporated into these Terms by reference.

Intellectual Property

All content on veloturo.com, including text, graphics, logos, product photography, and software, is the property of Veloturo or our licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission, except for personal, non-commercial use such as printing a receipt or order confirmation.

User Conduct

When using our website, you agree not to violate any applicable law, attempt to gain unauthorized access to our systems or another user's account, upload viruses or malicious code, use automated systems (such as bots or scrapers) to access the site without our permission, or post reviews or comments that are false, defamatory, or infringe on the rights of others.

Product Reviews & Comments

If you submit a product review, blog comment, or other user-generated content, you grant Veloturo a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our website and marketing. You are solely responsible for the content you submit and represent that it does not violate the rights of any third party.

Warranty Disclaimer

Products sold by Veloturo are covered by the specific warranty terms described in our Warranty Policy. Except as expressly stated in that policy, our products and website are provided “as is” and “as available” without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by law, Veloturo shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our website or products, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be excluded under applicable law, such as liability for personal injury caused by a defective product where required by consumer protection law.

Governing Law

These Terms are governed by the laws of the State of Louisiana, United States, without regard to its conflict of law principles, unless a different consumer protection law applies based on your location and cannot be waived.

Indemnification & Disputes

You agree to indemnify and hold Veloturo harmless from any claim, loss, or damages, including reasonable attorneys' fees, arising out of your misuse of our website or violation of these Terms. We encourage you to contact us directly first with any dispute so we can resolve it informally; unresolved disputes are subject to the exclusive jurisdiction of the state and federal courts in Louisiana, unless applicable consumer law says otherwise. Veloturo is also not liable for delays caused by events beyond our reasonable control, such as natural disasters or carrier disruptions.

General Provisions

If any provision of these Terms is found unenforceable, the remaining Terms stay in full force. These Terms, together with our other policies, constitute the entire agreement between you and Veloturo and supersede prior agreements on this subject. Our failure to enforce a provision is not a waiver of it. By providing your email or phone number, you consent to receive electronic communications from us, including order and shipping updates.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or applicable law. When we make material changes, we will update the effective date below. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

If you have any questions, please contact us at info@veloturo.com or by phone at +1 (318) 734 3352.

Last Updated: December 20, 2025