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Cookie Policy

Expert e-bike service and repairs. Same-day service available. We service all e-bike brands.

What Are Cookies

Cookies are small text files that are placed on your device by a website you visit. They are widely used to make websites function properly, to remember your preferences, and to provide information to the owners of the site about how visitors use it. Similar technologies such as web beacons, pixels, and local storage serve related purposes and are covered by this policy alongside traditional cookies.

How We Use Cookies

Veloturo uses cookies for several purposes: to keep items in your shopping cart as you browse between pages, to keep you logged into your account, to remember preferences such as your selected currency or recently viewed products, to understand which pages and products are most popular so we can improve our site, and to measure the performance of our marketing campaigns so we can invest in the channels that work best.

Categories of Cookies We Use

Strictly Necessary Cookies are required for the website to function and cannot be switched off, such as cookies that remember the contents of your shopping cart or keep you securely logged into your account.

Performance & Analytics Cookies collect anonymous information about how visitors use our site, such as which pages are visited most often, so that we can measure and improve site performance. These cookies do not directly identify you as an individual.

Functional Cookies allow the website to remember choices you make, such as your region or language preference, and provide enhanced, more personalized features.

Targeting & Advertising Cookies are used to deliver advertisements that are more relevant to you and your interests, and to limit the number of times you see a particular advertisement. They are usually placed by third-party advertising networks with our permission.

Third-Party Cookies

Some cookies on our site are placed by third-party services we use, such as analytics providers, payment processors, and advertising networks. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites, in accordance with their own privacy policies, which we encourage you to review. Examples include Google Analytics for site usage measurement, Stripe and PayPal for secure payment processing, and Meta and Google Ads for measuring the performance of our advertising campaigns.

How to Manage Cookies

Most web browsers allow you to control cookies through their settings, including blocking all cookies, blocking third-party cookies only, or deleting cookies that have already been set. Instructions for managing cookies can typically be found in your browser's help menu or settings panel. Please note that blocking strictly necessary cookies may prevent parts of our website, such as the shopping cart or checkout, from functioning correctly.

You can also opt out of interest-based advertising from participating companies through industry opt-out tools such as the Digital Advertising Alliance's WebChoices tool or the Network Advertising Initiative's opt-out page.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) setting that sends a signal to websites requesting that your browsing not be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals, and our website does not currently change its behavior in response to a DNT signal.

Mobile Identifiers

If you access our site or any related mobile experience through a smartphone or tablet, we may use mobile device identifiers in place of cookies to perform similar functions, such as remembering your session and measuring app or site performance. You can typically reset or limit ad tracking for your mobile device through your device's own privacy settings, usually found under a privacy or ads section of your operating system's settings menu.

Browser & Device Support

We test cookie behavior across current versions of major browsers, including Chrome, Safari, Firefox, and Edge, on both desktop and mobile. If you notice cookie-related issues, such as your cart emptying unexpectedly or being logged out, on a specific browser or device, please let us know so we can investigate.

Cookie Duration & Examples

Session cookies are temporary and deleted when you close your browser, mainly used to maintain your shopping cart and login state during a visit. Persistent cookies remain on your device from a few days up to two years, used for things like remembering preferences or measuring marketing performance. Common examples include cart/session cookies, analytics cookies (e.g. Google Analytics), and advertising cookies from platforms like Meta and Google Ads.

Consent & Updates

Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device, typically through a cookie banner presented on your first visit. You can change your cookie preferences at any time by adjusting your browser settings as described above. We may update this Cookie Policy periodically to reflect changes in the cookies and technologies we use; any material changes will be reflected by an updated effective date below.

If you have any questions, please contact us at info@veloturo.com or by phone at +1 (318) 734 3352.

Last Updated: December 20, 2025